How we choose the best
Each year, our research team sends out thousands of surveys to the insurance industry, that it then follows up with phone interviews to find out just who the industry thinks is worthy of recognition. Shortlisted finalists are then put in front of our judging panel to help make a final decision on who to include in the list of award winners.
1,686,345 Pageviews of the ‘Best In’ page
232 Surveys we sent out globally in 2022
189 Special reports we produced globally in 2022
Carpenters Group is a family business at heart, founded in 1994 by chairman John Carpenter with director Donna Scully joining three years later. Their values-led approach and culture of openness and inclusion have shaped the business to become what it is today.
The firm has grown significantly and now has over 1,000 employees spread across multiple locations in the UK, providing legal and insurance services to insurers, brokers and MGAs via a successful hybrid-working model. Carpenters Group has the scale and strength to work with any partner.
Since the beginning, the company has focused both on its people and clients. Carpenters Group’s programmes exist in different forms, but it recently invested in diversity and inclusion, along with bolstering its well-being and charity agenda.
Donna Richards, CEO, says, “We are more than ever committed to listening to our people and clients so that they can help shape and drive forward our strategic objectives.”
Carpenters Group prides itself on delivering excellent customer service within an environ-ment that fosters innovation. This is evidenced by the firm’s ongoing technological investments, allowing it to continue maintaining its high standards and first-class service.“Whilst we believe in artificial intelligence, we believe the best outcome is where artificial and emotional intelligence combine. Our people make us what we are,” says Richards.
Over the course of 2022, Carpenters Group has continued to win new work using its technology to operate more efficiently, both for new clients and long-standing partners. To further improve its performance, the business has put over 100 managers through a formal management development and leadership programme which is already paying dividends in terms of results.
The firm continually revises its talent acquisition, resource and succession planning agenda to ensure the correct people are being located at the correct levels, to deliver what is required by clients. This is all with the goal of commercial longevity at the forefront.
Richards comments, “We have worked very hard to future-proof our business by being transparent about what our business and people objectives are, and what and who we need to be able to deliver them with success.”
Being featured in Key Media’s Global Best in Insurance 2022 is a mark of how well Carpenters Group is regarded and they acknowledge the recognition whilst reaffirming their ambition and vision.
“We’re very proud of all our people and our business, for what we have achieved to date but also looking forward to what we will achieve in the future,” says Richards. “We are ambitious and driven and we go into 2023 full of enthusiasm and innovation for making it a great year for us and our people. Always putting the customer at the heart of everything we do.”
ASSOCIATION OF PROFESSIONAL INSURANCE WOMEN (APIW)
FOUNDED IN 1976, the Association of Profes-sional Insurance Women (APIW) is the premier organization committed to the career advance-ment of women insurance professionals. As an inclusive national association, APIW aims to provide women insurance professionals with unparalleled opportunities for professional development and networking.
APIW’s regular programs address the latest developments and issues affecting our industry, helping members prepare for leadership roles within their organizations by providing a broad, comprehensive view of the insurance business. Additionally, on an annual basis, APIW celebrates the accomplishments of outstanding woman in the insurance business through a variety of acknowledgments, including honoring annually the APIW Insurance Woman of the Year and providing scholarship aid to young women studying insurance. APIW encourages all members to actively participate in the organization, assume leadership roles and work on collaborative projects. Whether women insurance professionals are looking to expand their network of professional contacts, hone their leadership skills, or advance their career, APIW is here to help members achieve their goals.
APIW originated in New York and over the years has continually expanded its reach to a number of cities including Chicago, Atlanta, Hartford, New Jersey, Philadelphia, Miami and San Francisco (Bay Area).
LATIN AMERICAN ASSOCIATION OF INSURANCE AGENCIES (LAAIA)
The Latin American Association of Insurance Agencies (LAAIA) was founded in 1969 as “The Voice for the Independent Insurance Agents”. The LAAIA works to ensure a healthy insurance environ-ment by providing continuing education, legislative advocacy representation, networking resources and community outreach as a plat-form for Latinx professionals.
Additionally, the LAAIA serves as a medium for emerging insurance professionals to find mentors to guide their career paths.
The LAAIA’s unique mix of incorporation insurance expertise, diversity and inclusion strategies and value-added events makes it the premier Latino-centric association of its kind. The LAAIA has chapters in Atlanta, Houston, Miami and Broward counties in South Florida. The consensus among independent agents is that, with the LAAIA’s support, independent agencies are able to form stronger relationships with vendors, provide educational opportunities to their agents, and receive assistance in managing day-to-day operations.
The LAAIA’s expansion is vital to the growth of small independent agencies; growth fueled by the LAAIA’s leadership and guidance, as well as its ability to share smarter approaches to deliver better services.